Contact Us | crystal-api

Visit Our Office

Address

crystal-api Limited
14 Threadneedle Street
London EC2R 8AY
United Kingdom

Email

Working Hours

Monday – Friday: 9:00 AM – 5:30 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Response Time

We aim to respond to all enquiries within one business day. For urgent matters regarding existing clients, please mark your email as "Urgent" in the subject line.

Getting Here

By Underground

Bank Station (Central, Northern, Waterloo & City lines) – 3 minute walk

Liverpool Street Station (Circle, Hammersmith & City, Metropolitan lines) – 8 minute walk

By Rail

Liverpool Street Station – 8 minute walk

Cannon Street Station – 10 minute walk

By Bus

Routes 8, 26, 35, 47, 48, 149, 242, 344 all stop nearby

Parking

Limited street parking is available in the area. We recommend using public transport where possible.

Nearest car parks:

Finsbury Circus Car Park (0.2 miles)
London Wall Car Park (0.3 miles)

Accessibility

Our office is located on the ground floor with step-free access. If you have specific accessibility requirements, please let us know when scheduling your appointment.

Before You Contact Us

Do I need to book an appointment?

Yes, we operate by appointment only to ensure each client receives our full attention. You can request an appointment through our consultation form on the homepage or by emailing us directly.

What should I bring to an initial consultation?

Bring any pension statements, annual benefit statements, or documents related to your existing pension arrangements. Don't worry if you don't have everything—we can request information from providers on your behalf.

Is the initial consultation free?

We offer a no-obligation 30-minute introductory call to determine if our services align with your needs. Full consultations are part of our paid service packages as outlined on our services page.

Do you work with clients outside London?

Absolutely. While our office is in London, we serve clients throughout the UK. Many consultations can be conducted via video call, with in-person meetings available for those who prefer them.

Get In Touch